For one thing, we're no longer owned by Microsoft, which for some reason seems to make it easier for us to build a site that works as well in Firefox and Safari as it does in Internet Explorer. And now that larger computer screens and broadband have become commonplace, we felt Slate could do more to take advantage of both. The new home page, for example, is wider than the old one and has graphics so numerous that a dial-up modem would have choked on them. We've used the additional real estate to give permanent homes to Explainer, the Has-Been, Doonesbury, Today's Pictures, and our editorial cartoons[~]regular features that have sometimes been hard to find.

Last month I got an email from Nora Barnes who is a professor of marketing at the University of Massachusetts Dartmouth. She said she was conducting the first academic study about blogging and wanted my input, which would be combined with that of dozens of others. Her goad was to report on what motivates bloggers, how they handle legal and ethical issues, and how blogs have helped promote their businesses or points of view.

This morning Dr. Barnes reported that her blog study is now finished and up on the UMD Center for Marketing Research web site. The report is in pdf format and you can find it here. Nora's study takes the emotion out of the subject and adds some substantive research and a great deal of insight. She said that what started out as "just another researcher trying to study something interesting" revealed what makes bloggers "different from those of us watching (reading)". I am certain her report will be quite valuable to institutions of all kinds who have not yet gotten their blogging strategy to the level they want.

Other patrickWeb stories about blogging
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One of the many innovations Sam Palmisano has spearheaded at IBM is the idea of reaching out to "alumni". The first initiative was a few years ago when he started a semi-annual reception for executives and former executives of the company. That was just the beginning and now the idea of reaching out has been opened up big time. The number of past and present IBMers is probably close to a million people. Establishing communications with such a huge base can be nothing but a good thing for the company.

When I left engineering school and joined IBM in 1967, it was common to look for a job at a company and expect to stay there your entire career. Nobody thinks that way anymore. If you tell someone you were with a company for decades, they might ask "what's the matter, couldn't you find any other jobs?". Another change is in the old days if someone left the company they were considered a traitor and barred from coming back. Today, there are many executives that left the company at some point, got some experience at one or more other companies, and then brought that experience back into IBM.

The Internet has enabled everything to be connected to everything, so setting up a blog to "connect" past, present, (and maybe future) IBMers to each other and with the company seems like a very good idea. The The first step was the Google Group, the logical step two is the new Greater IBM blog. Over time other forms of web technology such as wikis, audio and video podcasts, instant messaging, and various mobile technologies will likely enter the mix.

The possibilities are endless -- collaboration on projects, personal networking for jobs and deals, referrals to and from IBM, and social networking for the fun of it. I look forward to being part of this as it evolves. Upon e-tirement in 2001 with nearly four decades at IBM, I don't really feel like I left anyway! Feel free to visit patrickWeb. There are a number of categories that I have been writing about for more than ten years. Things related to IBM are at this site, I am sure I will be writing about and linking to the Greater IBM blog as will others. Cross linking will increase the overall "connectedness". That's what the web is all about. I am really proud that IBM is taking the blogosphere so seriously.

Greater IBM Blog
Greater IBM on Google Groups
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This week I attended an IBM software technology briefing about SOA. Only brilliant technical people could come up with SOA as a name for something. Let's see, is it safe operating area, School of the Americas, Skies of Arcadia (a Nintendo game), Society of Actuaries, state of the art, or the Sarbanes-Oxley Act? Nope. Maybe it is about an architectural firm that has great customer service? Or maybe it is about the architecture of a building that has a good service entrance? Neither. The SOA of the briefing stands for "service oriented architecture". It is really important. The wikipedia has a comprehensive definition of SOA but basically it is about a new way to get things done with software. Actually it is isn't new -- the idea has been around for decades -- but now it is really happening. It is so much a part of the vernacular at IBM that they just matter of factly call it "so a". After an IBM briefing about "virtualization" a year ago, I tried to explain the word in simple terms (see Virtually Real or Really Virtual). I'll try that approach here with SOA.

In a nutshell, SOA will allow web sites to do much more than “click here to buy”. In fact web sites built with SOA will result in us standing in fewer lines in the physical world and have to endure fewer telephone call centers that want to control us. Fulfillment models at our favorite retailer’s web site will result in the staple goods we need just showing up outside the garage door when we need them. If businesses have the right attitude, SOA will enable them to get closer to the ultimate Internet -- to build a people-oriented and user-friendly integrated experience for all parties involved - employees on the intranet, suppliers, customers, partners, analysts and prospective constituents. There is more to this story. (read more)

The month of May was filled with a slew of IBM announcements in hardware, software, services, acquisitions, and corporate initiatives. I am particularly excited about IBM's leadership with OpenAjax. There are a few skeptics emerging and that is how I know that Ajax is sure to be a really big thing. It will change the Internet experience for all of us more than anything so far. Here are all the announcements made by the company during the month. The complete index of prior IBM Happenings is here.

Technology writer, Peter Svensson, wrote an interesting story called "Will video break the Internet?". From a technical point of view there are many factors to consider. If a large number of web "surfers" were using the Internet as their primary way to watch TV, there would be a problem. More capacity is clearly needed, especially as HD-TV becomes more prevalent. The pessimists -- and some telecommunications operators -- see rising fees to pay for the bandwidth expansion. Optimists know that various technologies such as multicasting, caching, digital video recorders, etc. are dramatically improving the Net's ability to deliver video content and in parallel the cost per unit of technology continues to decline. History would suggest the optimistic view is the right one.

During the 1996 Olympic Games in Atlanta there was a bomb blast. Native Atlanta ex-patriots living in Japan and Germany and other parts of the world wanted to get as much news coverage as possible about the status but had few choices (there were no blogs then). The Internet Technology team at IBM in Southbury, Connecticut was running a large web infrastructure for the Games at the time and one of the engineers, Andy Stanford-Clark, got the idea to "stream" a local Atlanta radio station over the Internet using an IBM technology called Bamba. It was a very successful project but only a handful of people could listen simultaneously due to the limitations of the technology and the Internet. Some people thought that if there were large numbers of listeners "audio would break the Internet". Today millions of people consider audio over the Net as commonplace. (Listening to crystal clear classical music from KUSC-FM in Los Angeles through my Sqeezebox as I write this). Based on the tens of millions of daily visitors to YouTube, it is clear that video has also become commonplace. Another leading indicator is what is happening on campus. A number of universities have decided to use the Internet to deliver cable TV to their dormitories.

One of the issues Mr. Svensson raised in his story is "net neutrality", a term that means different things to different people. The fear is that the really large telecommunications companies that provide parts of the "backbone" of the Internet may decide to not only raise fees but also to be discriminatory. In the extreme it would mean that Verizon would block access to Google because they made a deal with Yahoo! or visa versa. The telcos have never been successful in getting into the content business so a new angle for them might be to make deals with content providers that would make their video move through the Internet backbone at a higher priority in return for fees. These fears have gotten the attention of lawmakers who are now talking about legislation to insure net neutrality. Legislation is the worst possible way to address the issue.

What is really needed is more competition. In Japan, the Internet service available to consumers is significantly faster than in the U.S. and significantly less expensive. For example, Yahoo! Broadband offers 8 million bits per second for about $20 per month. Up to 100 million bits per second is available. What technical breakthrough have they had? None. The breakthrough was to separate the various infrastructure elements of Internet service and allow "Adam Smith's invisible hand" to go to work. More competition means higher speeds and lower prices. In the U.S. we have legions of lawyers and lobbyists at work doing their best to gain protections for themselves and to slow the spread of innovation such as municipal wireless and voice over IP. Will video break the Internet? No. The biggest threat to freedom of choice for content at competitive prices is a lack of competition.

Misguided or overly-prescriptive legislation can have unintended consequences. It can often fix one problem and create two new ones or add yet another layer of protectionism. Mike Nelson, former Director for Technology Policy at the Federal Communications Commission (and former colleague at IBM), says "a lack of competition which lets companies exert monopoly or duopoly power is probably the biggest damper on innovation". Not all legislation is bad. It is possible to use it to increase competition and decrease regulation, to fund e-government pilot projects, "connect the unconnected," or fund university education and research.


Other patrickWeb stories about Internet Technology
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At a speech in New Orleans on Monday I said we were just five percent of the way into the Internet -- that of all the things that could simplify our lives and save us time, only five percent of them are here so far. New companies such as Pandora are pressing the envelope to do great things but unfortunately many existing companies have not kept pace with expectations.

This morning I checked on the status of a medical prescription at Express Scripts, my "online" pharmacy. The web site had an order number but did not show the name of the medication. Clicking on "check status" gave a line that said "In pharmacy" -- since May 6. No information available. Sending an email to them is hopeless -- I have done it before -- they respond to the email by telling you to call if you need information. I called and was told they had received the prescription on May 3 and it then takes them three days to enter it into the system. Four days later they determined that it needs "prior authorization" and so they faxed a form to the doctor requesting that he fax a form to the insurance company who would then need to fax a form to customer service who would then notify the pharmacy it is ok to ship the medication. The pharmacy and customer service are the same company. There is no feedback to the customer at any point. Meanwhile everyone is calling everyone and the doctor's office is so overloaded with calls about prescriptions that you can't get through to them. This is the status of online pharmacy. Five percent would be an overstatement.

Then I made a reservation at Marriott.com. At the end of the form was a "comments" box and I entered some things that I thought would be helpful. Upon hitting the submit button I got an error message saying "Comments too long". The form only accepts 45 characters -- a ridiculous limitation in these days of inexpensive storage. Well designed online forms that limit the text input tell you how many characters you have remaining. Not this one -- there is no indication given of how many characters have actually been entered and the text box actually has four lines of 64 characters each. You just keep shortening and entering submit until it is satisfied. What could they be thinking? The confirming email arrived quickly but because they had embedded some javascript in the email to make it look pretty, it could not be printed. Travel sites generally are getting better but they still do a lot of dumb things.

The point that top management of these and many other companies are missing is that the perception of their company and their brand is no longer based on their past history or even the reputation of their products and services. The way we see them is the way we see their web sites. Unfortunately, a lot of things we see are not pretty. Increasingly our loyalties will shift to the companies who make our lives simpler and save us time instead of frustrating us. Many are trying hard but they have a long way to go.

There are some pictures from the New Orleans trip at flickr. Red Herring ran a story called Net 2016: The Web 10 Years After in which a number of us were quoted. See in the news. If you haven't tried Pandora, I highly recommend it. Story to follow.

After finding four official National Geodetic Survey benchmarks during an interesting walk around downtown New Orleans, it was time to meet at Antoine's for dinner. The famous restaurant has been continuously operated by the same family since 1840. Through wars, the Great Depression, epidemics and storms, the culinary treasures continue to be served. The French Quarter, where the restaurant operates, was fortunate to not have any water damage, although the winds took a toll and repairs are still underway. After dinner, my son and his friends headed for the music they wanted to hear. For me, there was only one place I had in mind.

I had not been to Preservation Hall for more than thirty years but I remembered exactly what to expect. The sound of the Preservation Hall Jazz Band is unique and inspiring. The musicians are polished and professional. I talked with the trombone player during break and he told me he was a professor of music at a local college. To hear him and his colleagues play you would never see a piece of music. It seemed to come from their soul. The saxophone player told me he read music when he was a boy but that now it comes from the soul. From their web site are a coupe of great quotes. "Musicians in New Orleans are born to entertain. There's nothing wrong with that, because I'm happy when I play. I love what I do". "We play gospel music here. We play old spirituals. We play military marches. There's no end to the variety of music that we play. But we play it all our way. And the more we play, the more the level of happiness rises. Just to watch our audiences go wow when we play, that gives me a good feeling and makes me want to put out more."

The amazing part to me is the coordination. There is no sheet music, no conductor, not even subtle leads from one of the members. All seven -- trumpet, two trombones, tuba, drum, tenor saxophone, and piano -- played as one. Soloists knew when to stand -- at times several would stand -- the crescendos and decrescendos were perfect and soft harmonies were flawless. These are truly great musicians. Walking a half mile down Bourbon Street back to the hotel there were dozens of "bands" playing at peak volume. It was a different world than Preservation Hall. I prefer the latter.

After Sunday brunch overlooking the mighty Mississippi River, it was time to head for JazzFest. The temperature was 90, the humidity was 100%, the crowd was 100K+ and there was no place to sit. In spite of this it was a great experience. The Paul Simon performance, in particular, was worth the price. Nice to see the 60+ performers -- he was amazing in every respect. Digital music is great but nothing compares to a live concert. The big screen made you feel like you were in the front row (even though there were no chairs). Regrettably, Fats Domino (78 years old) cancelled at the last minute for health reasons. Lionel Richie took took the stage instead.

On Monday morning it was a pleasure to make a presentation to a group of networking and IT executives at the English Turn Country Club. The topic was, guess what, the future of the Internet. With the incredible humidity, I do not regret not being a golfer and staying for the afternoon.

With regard to New Orleans,I found a mixed story. The water marks, damage, and debris were staggering. One can see why a huge number of people have been displaced and why housing is the main issue on many people's minds. I spoke to a number of residents who were working in the service industry. The common thread was that they were hopeful, courteous, and wore smiles on their faces even though they had every reason to be bitter. One person told me there was three feet of water in the second story of his house. He and his family moved in with a cousin -- eight people in a small home. The only good news is that there are plenty of jobs. The biggest tragedy may be that there are only five schools open in a city that was once more than a million people.

Thanks for all the nice feedback on the stories about the Business Leadership Forum in Rome. There are two final links that may be of interest. Chris Barger at IBM has posted the audio for the podcast about the demos, Internet technology, and healthcare. You can play it from here. Also, if you like the printed word, there is a single pdf that contains all the stories in one 23 page printable document. You can find it here.

Intro to Roman Rendezvous Stories
Index to Roman Rendezvous stories
Podcast
Transcript of podcast

The final afternoon of the Business Leadership Forum focused on the big picture -- of both global political factors and technology. A panel included Karl-Heinz Grasser, Federal Minister of Finance for the Republic of Austria. He spoke about how governments can not only avoid being an obstacle to innovation and growth but also encourage competition thereby creating more jobs. The panel was bullish about how the information revolution -- ushered in by the microprocessor in the early 1970's and the Internet of the 1990's -- has led to an explosion of new products and new business models, However, there was a consensus that retaliation from poor economies and over-regulation by some countries could stymie the growth. 

Mario Monti, President of Bocconi University and commissioner in the European Union for ten years, was quite optimistic about the EU -- a market of 480 million people -- and said that the EU itself is an innovation. He said that Europe is much more like the U.S. than it was. It is now a single market, has a single currency, and has been expanding market reach around the world. The shortcoming is that Europe, unlike America, does not yet have a constitution. This results in an economic disadvantage because the European community can not make a decision for the total. The European economy is not innovating quickly enough and in fact some countries are protecting the past at the expense of the future. Mario says it is time for "naming and shaming" the laggards through peer reviews. Then he got more specific -- "Germany, France, and Italy are behind on liberalization of service markets and have resisted initiatives to increase competition". These three countries will have a negative impact on the Euro which in turn will hurt the rest of Europe. Mr. Monti's presentation was sobering but hopeful. He said the EU has a lot of good features, that it can protect intellectual property but also move against monopolies such as Microsoft. The key to get innovation going in Europe is for the EU to innovate itself by completing it's constitution.

Irving Wladawsky-Berger kicked off the final segment of the forum, which focused on the future. IBM supports Linux because it is a great operating system for computers. Irving introduced Linus Torvalds the developer of Linux which he published as a student in 1991. Don Tapscott, a widely acclaimed author, who invented the term "paradigm shift", then moderated the final panel which included Linus, Nick Donofrio, executive vice president for innovation and technology at IBM, and Ann Mettler, executive director and co-founder of The Lisbon Council. It was a wide-ranging discussion. Linus is an incredibly humble guy. He said he has no vision, just looks 5 cm ahead before each step, and loves to solve technical problems. Linux is successful, he says, because both the development and the decision making are distributed -- a "built-in meritocracy". Don asked why volunteers worked on Linux for no economic return. Linus said, "if you were all engineers, you would not be asking that question". Open source software is viable in most all software areas, with the only exception being niche markets which are too small to get adequate collaboration. "Open source will take over most all infrastructure".

Ann said there is a huge gap between businesses which are moving ahead rapidly and societies which feel left behind. The key problem is that the economy is 70% services but the regulations and governance are still based on an industrial model. She believes that government should learn how to innovate from businesses. "Politicians are clueless about the discussion of the past day and a half". She says that businesses need to share their leanings with society. The labor market in Europe is flat because companies do not want to hire and that is because the laws are so onerous. "You can hire but you can't fire". Labor reform is needed desperately.

Nick says' It' s all about change". IBM is doing a balancing act by supporting both open things and proprietary things. The company is generating a lot of patents but also giving away a lot of patents to move the ball forward in key markets such as healthcare and education. "The world can move ahead faster if the OS is Linux -- it is good enough and a "blow for freedom". A California venture capitalist asked about business ethics and Nick was very aggressive in his response saying it was not optional for companies to be totally and completely ethical in every respect. (Having been at IBM for 38 years, I can say I never ever had a  concern about ethics at the company). Nick summarized that anyone can innovate if they are willing to change. "If nothing changes, nothing changes". Sam wrapped up the conference by saying corporations need to be transparent. Their ultimate responsibility is to create value for the constituencies: stockholders, customers, employees. He walks the talk.  

Intro to Roman Rendezvous Stories
Index to Roman Rendezvous stories

April 8, 2006

IBM had some demonstrations set up in the breakout areas at the Auditorium Parco della staffed by researchers and experts in various areas. There was a lot of interest during coffee breaks. After lunch before the final session of the forum got started I had interview with Chris Barger from IBM to talk about the demonstrations and also a few thoughts on the future of healthcare and the Internet. Here is the transcript and here is the podcast.

Intro to Roman Rendezvous Stories
Index to Roman Rendezvous stories
Podcast
Transcript of podcast